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A computerized conference (CC) is a form of co~znunication in which participants type into and read frc~ a computer terminal. The participants may be on line at the same time--termed a "synchrononous" conference, or may interact anynchronous~. The conversation is stored and mediated by the computer. How does this form of communication change the process and outcome of group discussions, as compared to the "normal" face to face (FtF) medium of group discussion, where participants communicate by talking, listening and observing non-verbal behavior, and where there is no lag between the sending and receipt of communication signals? . | THE PROCESS OF COMMUNICATION IN FACE TO FACE vs. COMPUTERT7.Frn CONFERENCES A CONTROLLED EXPERIMENT USING BALES INTERACTION PROCESS ANAIXSIS Starr Roxanne Hlltz Kenneth Johnson and. Ann Marie Rabke Upsala College INTRODUCTION A computerized conference cc is a form of cammunlea-tion in which participants type into and. read from a computer terminal. The participants may be on line at the same time termed a synchrononous conference or may interact asynchronously. The conversation is stored and mediated by the computer. How does this form of communication change the process and outcome of group discussions as compared to the normal face to face Ftp medium of group discussion where participants communicate by talking listening and observing non-verbal behavior and where there is no lag between the sending and receipt of communication signals This paper briefly summarizes the results of a controlled laboratory experiment designed to quantify the manner in which conversation and group decision mnki ng varies between FtF and cc. Those who wish more detail are referred to the literature review which served as the basis for the design of the experiment Hiltz 19Ĩ5 and to the full technical report on the results Hiltz Johnson Aronovitch and Turoff 1980 . This paper is excerpted from a longer paper on the analysis of communications process in the two media and their correlates Hlltz Johnson and Rabke 1980 . OVERVIEW OF THE EXPERIMENT The chief independent variable of interest is the impact of computerized conferencing as a communications mode upon the process and outcome of group decision mnking as compared to face to face discussions. Two different types of tasks were chosen and group size was set at five persons. The subjects were Upsala College undergraduate graduate and continuing education students The communications process or profile was quantified using Bales Interaction Process Analysis see Bales 1950 . In computerized conferencing each participant is physically alone
