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169 được các nhà tư tưởng liên tục, và nhân dân đánh giá cao cho nó. Khi bạn lái xe xung quanh ngày hôm nay, suy nghĩ những điều thông qua. Hãy suy nghĩ về những gì bạn sẽ đánh giá cao nhất nếu bạn là một thành viên của nhóm nghiên cứu của riêng bạn. | Page 169 are the continuous thinkers and their people appreciate them for it. As you drive around today think things through. Think about what you woUld appreciate most if you were a member of your own team. Think about ways to connect and gain trust. Think. Think about that nice extra touch that nice little piece of communication you want to make. Think about the questions you want to ask. Think about being a detective. It s a crime that your employee is not performing at her full potential. It s a crime that she is considering leaving the company. Solve that crime. AAA . . . . 74. Build a Culture of Acknowledgment I have always said that if I were a rich man I d hire a professional praiser. Sir Osbert Sitwell Poet One way to motivate others better is to change the question you ask yourself each day. Instead of How do I get them to do less of what bothers me I might want to change that to What is the best thing I can do to get my team to do more of what I want them to do Most managers find out what s wrong and then criticize that. They look for the problems and then they say You know we really can t have this. You ve got to fix this this is really not good enough. page_169 Page 170 But that approach causes resentment on the part of the person who s being criticized. What works better is recognition acknowledgment and appreciation. Any way it can be done. So when I m driving in to work I tell myself I m deliberately going to build a culture of acknowledgment here where people feel recognized for every little thing they do. They will feel visible and they will feel as if they re appreciated and acknowledged. I want them to know that what they do is being seen is being thought about and is being celebrated. That is the culture that I will create to grow productivity Whenever possible I want to recognize those people in front of other people. And if possible I want to recognize them in front of their families somehow. Maybe I ll send an award or a note from the .