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Business process reengineering is the most popular business concept of the 1990’s. Celebrated in best-selling books (in the U.S., Japan, Brazil, and many countries in Europe), articles in every major business publication, conferences, and even several videotapes, reengineering has penetrated into every continent except Antarctica. Thousands of companies and public sector organizations have initiated reengineering initiatives. Internal and external consultants on the topic have proliferated dramatically. Many universities have created courses on the topic for business school students | BUSINESS PROCESS CHANGE Reengineering Concepts Methods and Technologies Varun Grover William J. Kettinger BUSINESS PROCESS CHANGE Concepts Methods and Technologies By Varun Grover William J. Kettinger Center for Information Management and Technology Research College of Business Administration University of South Carolina IDEA GROUP PUBLISHING Harrisburg USA London UK Senior Editor Managing Editor Printed at Mehdi Khosrowpour Jan Travers Rose Printing Published in the United States of America by Idea Group Publishing Olde Liberty Square 4811 Jonestown Road Suite 230 Harrisburg PA 17109 Tel 717-541-9150 Fax 717-541-9159 and in the United Kingdom by Idea Group Publishing 3 Henrietta Street Covent Garden London WC2E 8LU Tel 071-240 0856 Fax 071-379 0609 Copyright 1998 by Idea Group Publishing. All rights reserved. No part of this book may be reproduced in any form or by any means electronic or mechanical including photocopying without written permission from the publisher. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal accounting or other professional services. If legal advice or other expert assistance is required the services of a competent professional person should be sought. From A Declaration of Principlesjointly adopted by a committee of the American Bar Association and a committee of publishers. Printed in the United States of America Library of Congress Cataloging-in-Publication Data Grover Varun 1959- Business process change reengineering concepts methods and technologies Varun Grover William J. Kettinger. p. 704 cm. Includes bibliographical references and index ISBN 1-878289-29-2 84.95 1. Organizational change--Management. 2. Information technology--Manage- ment. 3. Strategic planning. I. Kettinger William J. II. Title. HD58.8.G77 1995 658.4 063--dc20 95-37 .
