TAILIEUCHUNG - Evidence-based interactive management of change

Evidence-based interactive management of change means hands-on experience of modified work processes, given evidence of change. For this kind of pro-active organizational development support we use an organisational process memory and a communication-based representation technique for rolespecific and task-oriented process execution. Both are effective means for organizations becoming agile through interactively modelling the business at the process level and re-constructing or re-arranging process representations according to various needs. The tool allows experiencing role-specific workflows, as the communication-based refinement of work models allows for executable process specifications. When presenting the interactive processes to individuals involved in the business processes, changes can be explored interactively in a context-sensitive way before re-implementing business processes and information systems. The tool is based on a service-oriented architecture and a flexible representation scheme comprising the exchange of message between actors, business objects and actors (roles). The interactive execution of workflows does not only enable the individual reorganization of work but also changes at the level of the entire organization due to the represented interactions. | Knowledge Management E-Learning An International Journal . 170 Evidence-Based Interactive Management of Change Christian Stary Department of Business Information Systems - Communications Engineering Competence Centre on Knowledge Management University of Linz FreistadterstraBe 315 A-4040 Linz Austria E-mail Christian. Stary@JKU. AT Albert Fleischmann Metasonic AG Munchner Str. 29 - Hettenshausen 85276 Pfaffenhofen Germany E-mail Corresponding author Abstract Evidence-based interactive management of change means hands-on experience of modified work processes given evidence of change. For this kind of pro-active organizational development support we use an organisational process memory and a communication-based representation technique for rolespecific and task-oriented process execution. Both are effective means for organizations becoming agile through interactively modelling the business at the process level and re-constructing or re-arranging process representations according to various needs. The tool allows experiencing role-specific workflows as the communication-based refinement of work models allows for executable process specifications. When presenting the interactive processes to individuals involved in the business processes changes can be explored interactively in a context-sensitive way before re-implementing business processes and information systems. The tool is based on a service-oriented architecture and a flexible representation scheme comprising the exchange of message between actors business objects and actors roles . The interactive execution of workflows does not only enable the individual reorganization of work but also changes at the level of the entire organization due to the represented interactions. Keywords Archetyping Organizational Learning Business Process Management Subject-Oriented Business Process Modelling Process Prototyping Biographical notes Chris Stary is Full Professor of the Department

• Quản trị kinh doanh
• Evidence based interactive management
• Management of change
• Organizational learning
• Business process management
• Subject oriented business process modelling