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Những người quản lý làm biz thích để tập trung vào ca ngợi người, trong khi vẫn chấp nhận rằng họ đôi khi làm cho những sai lầm. Thời gian để khiển trách một người nào đó không phải là khi một sai lầm đã được thực hiện, | If there is one thing I can praise my team leader for it s that she is always praising me. Managers who do the biz prefer to focus on praising people while still accepting that they occasionally make mistakes. The time to reprimand someone is not when a mistake has been made but when they don t learn any lessons from that mistake. Lyn Graham is chief internal auditor at Portsmouth City Council in the UK. When a mistake is made she always asks her team What did I do wrong She never blames the team or its individual members. Instead she looks at herself and asks What could I have done better to avoid the team making this mistake One of the key tasks of a team leader is to seek out examples of excellent performance and then praise team members for it. Most people welcome praise provided that it is sincere genuine and reflects some significant aspect of their work. Nobody likes false praise or bosses who use superficial praise as a cheap motivational device. Nevertheless it is not difficult to seek out opportunities to give genuine praise and this is what the best team leaders do. In addition to seeking out good performance they also identify the characteristics they like about people and praise them for these. A kind word of praise for the good things someone has done is far better than continually reprimanding them for the things they have not done. There is more on how to give praise in The Buzz the companion book to this one. THE BIZ STEP 24 Find five genuine things to praise about your team today-and f then go and praise them. Meanwhile forget about reprimanding J people. BIZ POINT There is nothing like genuine praise to boost an individual s self-esteem. 57 BE STRAIGHT Let team members know where they stand with you. Everything little thing you do as a boss will be observed by your team and used as evidence in forming their opinion of you. When you are not straight with people second-guessing becomes the order of the day. By being straight with team members you