Đang chuẩn bị liên kết để tải về tài liệu:
Ordering IT Services: Would you like CHIPS with that

Ordering IT Services: Would you like CHIPS with that? By Ernie Zibert Copyright 2011 Ernie Zibert Smashwords Edition Smashwords Edition, License Notes Thank you for downloading this free ebook. Although this is a free book, it remains the copyrighted property of the author, and may not be reproduced, copied and distributed for commercial or noncommercial purposes. If you enjoyed this book, please encourage your friends to download their own copy at Smashwords.com, where they can also discover other works by this author. Thank you for your support. Discover other titles by Ernie Zibert at Smashwords.com. Table of Contents What are CHIPS?. | Ordering IT Services Would you like CHIPS with that By Ernie Zibert Copyright 2011 Ernie Zibert Smashwords Edition Smashwords Edition License Notes Thank you for downloading this free ebook. Although this is a free book it remains the copyrighted property of the author and may not be reproduced copied and distributed for commercial or noncommercial purposes. If you enjoyed this book please encourage your friends to download their own copy at Smashwords.com where they can also discover other works by this author. Thank you for your support. Discover other titles by Ernie Zibert at Smashwords.com. Table of Contents What are CHIPS Customer CHIPS Provider CHIPS About the author Other books by this author Contact the author When ordering IT Services most managers believe that they will get what they paid for. This is sadly and simply very wrong. You always get CHIPS with an order of IT Services. I will explain the CHIPS acronym later but first the reason for this booklet. To restate the principle that IT services are very different from IT products. The second reason for this blog is to provide some guidance to both customers and providers of IT services on how to deal with CHIPS. Why do managers believe they will get what they paid for Well it s normal to believe that you get what you pay for. This is the generic first rule of business. But when it comes to IT services most customers simply get the price of the IT services. As Warren Buffett states Price is what you pay. Value is what you get . And you only get value from IT services if you invest in earning it. The IT Services axiom is you get what you inspect not what you expect W. E. Deming . So without a requisite investment in the inspection of IT services you will simply get the price for the IT service. In addition to getting this price for the IT services customers invariably do not understand that they get CHIPS and providers rarely advertise that CHIPS come with all orders for service. The difference between