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The Returns Processing and Accounts Services unit reviews activities related to the preparation and processing of tax returns and the issuing of refunds to taxpayers. This includes customer service activities, outreach efforts, tax law implementation, taxpayer assistance, notices, submission processing, and upfront compliance such as the Frivolous Returns Program and the Criminal Investigation Questionable Refund Program. This unit focuses on (1) all activities leading to the preparation, filing, processing, posting, and adjusting of tax returns and related tax account information for both business and individual taxpayers, and (2) the authorization and monitoring of tax preparers and electronic. | TIGTA - Office of Audit Annual Audit Plan FY 2012 TREASURY INSPECTOR-GENERAL FOR TAX ADMINISTRATION Annua J. Audit Fiscal Year 2012 Fiscal Year 2012 Annual Audit Plan TIGTA - Office of Audit Annual Audit Plan FY 2012 Table of Contents Message from the Deputy Inspector General for Audit.1 The Mission and the Organization.5 Audit Program for Fiscal Year 2012.6 Office of Audit s Program Areas.7 Appendix I - Organization Chart - Office of Audit.9 Appendix II - Major Management and Performance Challenges Facing the Internal Revenue Service.10 Appendix III - The Internal Revenue Service s Strategic Goals and Foundations.11 Appendix IV - Office of Audit s Fiscal Year 2012 Staff Day Allocation.12 Section A - Major Challenges Facing Internal Revenue Service Management.12 Section B - Internal Revenue Service Strategic Plan Goals and Foundations.13 Section C - Audit Focus Areas.14 Section D - Mandatory Risk-Based and Requested Audits.15 Appendix V - List of Planned Audits for Fiscal Year 2012 by Major Management and Performance Challenges.16 Challenge 1 - Security for Taxpayer Data and Employees.16 Challenge 2A - Tax Compliance Initiatives.19 Challenge 2B - Modernization.29 Challenge 4 - Implementing Major Tax Law Changes.31 Challenge 5 - Fraudulent Claims and Improper Payments.33 Challenge 6 - Providing Quality Taxpayer Service Operations.37 Challenge 7 - Human Capital .39 Challenge 8 - Globalization.40 Challenge 9 - Taxpayer Protection and Rights.42 Challenge 10 - Achieving Program Efficiencies and Cost Savings.44 Appendix VI - List of Planned Mandatory Audits for Fiscal Year 2012.48 Fiscal Year 2012 Annual Audit Plan TIGTA - Office of Audit Annual Audit Plan FY 2012 Fiscal Year 2012 Annual Audit Plan Message From the Deputy Inspector General for Audit Federal agencies are under increasing pressure to deliver effectively their programs in a transparent accountable and cost-efficient manner. The Internal Revenue Service IRS is no different. The IRS operates in a rapidly .
