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After years of experience with building systems, the information systems (IS) community is still challenged by systems delivery, that is, planning the implementation project, determining system features and requirements, sourcing and deploying the software, and managing its evolution. | Measuring Information Systems Delivery Quality Evan W. Duggan and Han Reichgelt Measuring Information Systems Delivery Quality Evan W. Duggan University of Alabama USA Han Reichgelt Georgia Southern University USA IDEA GROUP PUBLISHING Hershey London Melbourne Singapore Acquisitions Editor Development Editor Senior Managing Editor Managing Editor Copy Editor Typesetter Cover Design Printed at Michelle Potter Kristin Roth Amanda Appicello Jennifer Neidig April Schmidt Cindy Consonery Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Idea Group Publishing an imprint of Idea Group Inc. 701 E. Chocolate Avenue Hershey PA 17033 Tel 717-533-8845 Fax 717-533-8661 E-mail cust@idea-group.com Web site http www.idea-group.com and in the United Kingdom by Idea Group Publishing an imprint of Idea Group Inc. 3 Henrietta Street Covent Garden London WC2E 8LU Tel 44 20 7240 0856 Fax 44 20 7379 0609 Web site http www.eurospanonline.com Copyright 2006 by Idea Group Inc. All rights reserved. No part of this book may be reproduced stored or distributed in any form or by any means electronic or mechanical including photocopying without written permission from the publisher. Product or company names used in this book are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Measuring information systems delivery quality Evan W. Duggan and Han Reichgelt editors. p. cm. Summary The book provides analyses and explains some of the contradictions and apparent paradoxes of many information systems quality perspectives --Provided by publisher. Includes bibliographical references and index. ISBN 1-59140-857-1 hardcover -- ISBN 1-59140-858-X softcover -- ISBN 1-59140-859-8 ebook 1. Management information systems--Evaluation. 2. Information technology--Evaluation. I. Duggan Evan W. II. Reichgelt Han.
