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Mời các bạn thử sức bản thân thông qua việc giải những bài tập trong IELTS Academic Reading 36 sau đây. Tài liệu phục vụ cho các bạn đang chuẩn bị cho kỳ thi sắp tới. | IELTS Academic Reading 36 You should spend about 20 minutes on Questions 1-13 which are bused on Reading Passage 36 below IMPLEMENTING THE CYCLE OF SUCCESS A CASE STUDY Within Australia Australian Hotels Inc AHI operates nine hotels and employs over 2000 permanent full-time staff 300 permanent part-time employees and 100 casual staff. One of its latest ventures the Sydney Airport hotel SAH opened in March 1995. The hotel is the closest to Sydney Airport and is designed to provide the best available accommodation food and beverage and meeting facilities in Sydney s southern suburbs. Similar to many international hotel chains however AHI has experienced difficulties in Australia in providing long-term profits for hotel owners as a result of the country s high labour-cost structure. In order to develop an economically viable hotel organisation model AHI decided to implement some new policies and practices at SAH. The first of the initiatives was an organisational structure with only three levels of management - compared to the traditional seven. Partly as a result of this change there are 25 per cent fewer management positions enabling a significant saving. This change also has other implications. Communication both up and down the organisation has greatly improved. Decision-making has been forced down in many cases to front-line employees. As a result guest requests are usually met without reference to a supervisor improving both customer and employee satisfaction. The hotel also recognised that it would need a different approach to selecting employees who would fit in with its new policies. In its advertisements the hotel stated a preference for people with some service experience in order to minimize traditional work practices being introduced into the hotel. Over 7000 applicants filled in application forms for the 120 jobs initially offered at SAH. The balance of the positions at the hotel 30 management and 40 shift leader positions were predominantly filled by .
