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After studying this chapter you will be able to: Define the systems organizations use to make decisions and gain competitive advantages, describe the three quantitative models typically used by decision support systems, describe the relationship between digital dashboards and executive information systems, list and describe four types of artificial intelligence systems. | CHAPTER EIGHT ENTERPRISE APPLICATIONS BUSINESS COMMUNICATIONS CHAPTER OVERVIEW SECTION 8.1 – Enterprise Systems and Supply Chain Management Building a Connected Corporation Through Integrations Supply Chain Management The Benefits of SCM The Challenges of SCM The Future of SCM CHAPTER OVERVIEW SECTION 8.2 – Customer Relationship Management and Enterprise Resource Planning Customer Relationship Management The Benefits of CRM The challenges of CRM The Future of CRM Enterprise Resource Planning The Benefits of ERP The challenges of ERP The Future of Enterprise Systems, Integrating SCM, CRM, and ERP SECTION 8.1 Enterprise Systems and Supply Chain Management LEARNING OUTCOMES Explain integrations and the role they play in connecting a corporation Describe supply chain management along with its associated benefits and challenges BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS Integration – Allows separate systems to communicate directly with each other, eliminating | CHAPTER EIGHT ENTERPRISE APPLICATIONS BUSINESS COMMUNICATIONS CHAPTER OVERVIEW SECTION 8.1 – Enterprise Systems and Supply Chain Management Building a Connected Corporation Through Integrations Supply Chain Management The Benefits of SCM The Challenges of SCM The Future of SCM CHAPTER OVERVIEW SECTION 8.2 – Customer Relationship Management and Enterprise Resource Planning Customer Relationship Management The Benefits of CRM The challenges of CRM The Future of CRM Enterprise Resource Planning The Benefits of ERP The challenges of ERP The Future of Enterprise Systems, Integrating SCM, CRM, and ERP SECTION 8.1 Enterprise Systems and Supply Chain Management LEARNING OUTCOMES Explain integrations and the role they play in connecting a corporation Describe supply chain management along with its associated benefits and challenges BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS Integration – Allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems Forward integration Backward integration BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS Integration Example BUILDING A CONNECTED CORPORATION THROUGH INTEGRATIONS A Central Information Repository Example Integration Tools Enterprise system – Provide enterprisewide support and data access for a firm’s operations and business processes Enterprise application integration (EAI) – Connects the plans, methods, and tools aimed at integrating separate enterprise systems Integration Tools Middleware – Several different types of software that sit between and provide connectivity for two or more software applications Enterprise application integration middleware – Takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors Integration Tools Three Primary Enterprise Systems SUPPLY CHAIN MANAGEMENT Five basic supply chain .
