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Chapter 8 - Managing service and manufacturing operations. Learning objectives of this chapter include: Define operations management and differentiate between operations and manufacturing, explain how operations management differs in manufacturing and service firms, describe the elements involved in planning and designing an operations system, specify some techniques managers may use to manage the logistics of transforming inputs into finished products. | Part 3 Managing for Quality and Competitiveness © 2015 McGraw-Hill Education. 1 CHAPTER 6 The Nature of Management CHAPTER 7 Organization, Teamwork and Communication CHAPTER 8 Managing Service and Manufacturing Operations 8-2 2 Learning Objectives LO 8-1 Define operations management and differentiate between operations and manufacturing. LO 8-2 Explain how operations management differs in manufacturing and service firms. LO 8-3 Describe the elements involved in planning and designing an operations system. LO 8-4 Specify some techniques managers may use to manage the logistics of transforming inputs into finished products. LO 8-5 Assess the importance of quality in operations management. 8-3 3 Nature of Operations Management 8-4 4 Nature of Operations Management 8-5 5 Transformation Process 8-6 Manufacturers and service providers differ in five basic ways Nature and consumption of output – services require more customer contact and happen at the point of consumption Uniformity of . | Part 3 Managing for Quality and Competitiveness © 2015 McGraw-Hill Education. 1 CHAPTER 6 The Nature of Management CHAPTER 7 Organization, Teamwork and Communication CHAPTER 8 Managing Service and Manufacturing Operations 8-2 2 Learning Objectives LO 8-1 Define operations management and differentiate between operations and manufacturing. LO 8-2 Explain how operations management differs in manufacturing and service firms. LO 8-3 Describe the elements involved in planning and designing an operations system. LO 8-4 Specify some techniques managers may use to manage the logistics of transforming inputs into finished products. LO 8-5 Assess the importance of quality in operations management. 8-3 3 Nature of Operations Management 8-4 4 Nature of Operations Management 8-5 5 Transformation Process 8-6 Manufacturers and service providers differ in five basic ways Nature and consumption of output – services require more customer contact and happen at the point of consumption Uniformity of inputs – services are more “customized” to each consumer Uniformity of output – each service is performed differently Labor required – services are more labor-intensive Measurement of productivity – intangibility of the service product makes measurement more difficult 6 8-7 Designing the Operations Process Products are manufactured using one of three processes 7 Planning Facility Layout 8-8 8 Planning Facility Layout 8-9 9 Planning Facility Technology 8-10 10 Managing the Supply Chain 8-11 11 Approaches to Inventory Control 8-12 12 Managing the Supply Chain 8-13 13 Managing Quality 8-14 14 Managing Quality 8-15 .
