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(BQ) Part 1 book "Effective human relations" has contents: Human relations - the key to personal growth and career success; career success begins with knowing yourself; personal strategies for improving human relations. | Effective Human Relations This page intentionally left blank Effective Human Relations Interpersonal and Organizational Applications ELEVENTH EDITION BARRY L. REECE, EMERITUS Virginia Polytechnic Institute and State University RHONDA BRANDT KAREN F. HOWIE Northwestern Michigan College Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Effective Human Relations: Interpersonal and Organizational Applications, Eleventh Edition Barry L. Reece, Rhonda Brandt, Karen F. Howie Vice President of Editorial, Business: Jack W. Calhoun Editor-in-Chief: Melissa Acuna Senior Acquisitions Editor: Michele Rhoades Senior Developmental Editor: Julia Chase Senior Editorial Assistant: Ruth Belanger Marketing Manager: Clinton Kernen Senior Marketing Communications Manager: Jim Overly Senior Content Project Manager: Kim Kusnerak Production Technology Analyst: Emily Gross Media Editor: Rob Ellington Frontlist Buyer, Manufacturing: Arethea Thomas Production Service: KnowledgeWorks Global Limited (KGL) Compositor: KnowledgeWorks Global Limited (KGL) Senior Art Director: Tippy McIntosh Internal Designer: Patti Hudepohl © 2011, 2008 South-Western, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions Further permissions questions can be emailed .