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Functional or technical competence will always be important, but as we compete in different markets, interact with culturally different clients and customers, manage foreign workforces, and interact with people of all types, those most skilled in managing themselves and their interactions with others will prove to be invaluable. When you hire people who demonstrate emotional intelligence, you build an organization that can function, not just today, but also tomorrow. Emotionally intelligent people possess the skill of reading different environments and then adjusting or adapting their behavior to deliver the best results. People without this skill rely solely on past.
