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You must understand your job’s relationship to business goals and customers to better lead and motivate your staff. Only you can decide which problems in your area most need solving. I can’t tell you what they are, you’ll have to figure them out yourself, but I can give you a framework to help you sort through it. Managers manage people, processes and products. | Job Challenges People Processes and Products By Chris Garson Copyright 2012 Chris Garson Smashwords Edition Every job has unique challenges and learning how to do your job well requires knowing what those challenges are. You must understand your job s relationship to business goals and customers to better lead and motivate your staff. Only you can decide which problems in your area most need solving. I can t tell you what they are you ll have to figure them out yourself but I can give you a framework to help you sort through it. Managers manage people processes and products. To be effective in your job you must discover the key challenges in each of these areas and the size of your organization doesn t matter. You can use this framework whether you oversee a team of individual contributors or a large organization. People Your goal is strengthening your team while effectively meeting the business s needs. First you must identify and nurture the key relationships required by your position and strengthen them. Second you must understand and assess the effectiveness of your team and its structure. Let s cover the latter first. A few key questions can get you started Does your team have purpose Is your team meeting its goals Is your team well aligned with the business Does your team understand its charter and constraints Does your team understand how it will be held accountable for results Does your structure allow you to identify and grow tomorrow s leaders You ll need feedback to answer these questions. And you ll discover other questions before you can answer these. For most managers figuring out organizational structure is a logic puzzle that can never be perfectly solved. Reorganizing does solve problems if it doesn t don t do it but it can and usually does create new ones. Managing relationships is much harder. A useful tool is the 360 degree feedback model which identifies five distinct sources of feedback subordinates peers manager customers and yourself. .
