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Authors Samuel Erskine (MCT) Anders Asp (MVP) Andreas Baumgarten (MVP) Steve Beaumont Dieter Gasser Reviewers Stefan Allansson Steve Buchanan Wayne Robinson Acquisition Editor Andrew Duckworth Lead Technical Editor Dayan Hyames Technical Editors Joyslita D'Souza Pooja Pande Proofreaders Elinor Perry-Smith Lesley Harrison Indexer Tejal R. Soni Graphics Valentina D'silva Aditi Gajjar Production Coordinators Prachali Bhiwandkar Manu Joseph Cover Work Prachali Bhiwandkar Project Coordinator Abhishek Kori. | Microsoft System Center 2012 Service Manager Cookbook Learn how to configure and administer System Center 2012 Service Manager and solve specific problems and scenarios that arise Samuel Erskine MCT Andreas Baumgarten MVP Dieter Gasser Anders Asp MVP Steve Beaumont r par KT 1 enterprise88 I I J I I professional expertise distilled PUBLISHING Microsoft System Center 2012 Service Manager Cookbook Learn how to configure and administer System Center 2012 Service Manager and solve specific problems and scenarios that arise Samuel Erskine MCT Anders Asp MVP Andreas Baumgarten MVP Steve Beaumont Dieter Gasser rDArKTl enterprise I I professional expertise distilled PUBLISHING BIRMINGHAM - MUMBAI www.it-ebooks.info Microsoft System Center 2012 Service Manager Cookbook Copyright 2012 Packt Publishing All rights reserved. No part of this book may be reproduced stored in a retrieval system or transmitted in any form or by any means without the prior written permission of the publisher except in the case of brief quotations embedded in critical articles or reviews. Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However the information contained in this book is sold without warranty either express or implied. Neither the authors nor Packt Publishing and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However Packt Publishing cannot guarantee the accuracy of this information. First published October 2012 Production Reference 1191012 Published by Packt Publishing Ltd. Livery Place 35 Livery Street Birmingham B3 2PB UK. ISBN 978-1-84968-694-5 www.packtpub.com Cover Image by Jungfraubahnen Management AG http www.jungfrau.ch .
