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Although private arbitration has long been used in commercial transactions and labor-management relations, specifying arbitration for disputes arising from consumer contracts is relatively recent.Many are concerned that consumers do not | RAND CHILD POLICY CIVIL JUSTICE EDUCATION ENERGY AND ENVIRONMENT HEALTH AND HEALTH CARE INTERNATIONAL AFFAIRS NATIONAL SECURITY POPULATION AND AGING PUBLIC SAFETY SCIENCE AND TECHNOLOGY SUBSTANCE ABUSE TERRORISM AND HOMELAND SECURITY TRANSPORTATION AND INFRASTRUCTURE INSTITUTE FOR CIVIL JUSTICE This PDF document was made available from www.rand.org as a public service of the RAND Corporation. Jump down to document 6 The RAND Corporation is a nonprofit research organization providing objective analysis and effective solutions that address the challenges facing the public and private sectors around the world. Support RAND Browse Books Publications Make a charitable contribution For More Information Visit RAND at www.rand.org Explore RAND Institute for Civil Justice View document details Limited Electronic Distribution Rights This document and trademark s contained herein are protected by law as indicated in a notice appearing later in this work. This electronic representation of RAND intellectual property is provided for non-commercial use only. Permission is required from RAND to reproduce or reuse in another form any of our research documents for commercial use. This product is part of the RAND Corporation reprint series. RAND reprints reproduce previously published journal articles and book chapters with the permission of the publisher. RAND reprints have been formally reviewed in accordance with the publisher s editorial policy. REPRINT Volunteering to Arbitrate Through Predispute Arbitration Clauses The Average Consumer s Experience Linda J. Demaine Deborah R. Hensler Reprinted from Law and Contemporary Problems RAND INSTITUTE FOR CIVIL .