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All formation/registration documents must include the business entity street address and mailing address. All foreign corporation and foreign limited liability company registration documents must include the street address of the principal business office address in California, if one exists. All documents listing an individual person as an agent for service of process must include the agent’s California street address. All corporate agents filing a certificate pursuant to California Corporations Code section 1505 must include the California street address where process may be served. A post office box address for an agent for service. | Report produced for the EC funded project BUSINESS PROCESS RE-ENGINEERING BPR INNOREGIO dissemination of innovation and knowledge management techniques by Sotiris Zigiaris MSc BPR engineer BPR HELLAS SA January 2000 Business Process Re-engineering - BPR 1 Contents 1. Description.2 1.1 What is the Business Process Re-engineering IMT.2 1.2 Objectives of BPR.8 1.3 Methodology of a BPR project implementation alternative techniques.9 1.4 Expected Results Benefits.11 1.5 Characteristics of firms and service providers.11 2. Application.12 2.1 Where the technique has being applied.12 2.2 Types of firms organizations that BPR can be applied.13 2.3 Duration and implementation cost of BPR.13 2.4 Conditions for implementation infrastructures required etc. .14 2.5 European Organizations Supporting the Implementation of BPR.14 3. Implementation Procedure of BPR.14 3. 1 Steps Phases of a BPR project.14 3.2 Partial techniques and tools included in each step.17 3.3 Related Software.17 4. Bibliographic references.17 5. Annexes.19 Annex 1. Process management tools.19 Annex 2. Workflow management tools . 21 Annex 3. Re-engineering Methodology - remora sample tables .23 BPR Hellas SA Business Process Re-engineering - BPR 2 1 Description Business Process Reengineering involves changes in structures and in processes within the business environment. The entire technological human and organizational dimensions may be changed in BPR. Information Technology plays a major role in Business Process Reengineering as it provides office automation it allows the business to be conducted in different locations provides flexibility in manufacturing permits quicker delivery to customers and supports rapid and paperless transactions. in general it allows an efficient and effective change in the manner in which work is performed. 1.1 What is the Business Process Re-engineering The globalization of the economy and the liberalization of the trade markets have formulated new conditions in the market place