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Tham khảo tài liệu 'english for personal assistants - part 12', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Letters of complaint 55 Letters of complaint Task 4 Letter layout Match the features of the letter A - I to the parts of the letter. The first one has been done as an example. A. signature 8 1. Weinstrasse 76 B. addressee 67423 Munich C. date 2. 27 August 20XX D. printed name of the 3. Mrs J Stewart writer of the letter Simpsons Constuction Shaftesbury Road E. body of the letter London EC5 8JN F. sender s address 4. Invoice No. CM 9472 G. opening salutation 5. Dear Mrs Stewart H. subject line 6. I am writing concerning our invoice CM 9472 for I. closing salutation 2 548.00 a copy of which is enclosed. 7. Yours sincerely 8. M Lemos 9. Mr M Lemos Opening and closing salutations The table below outlines the conventions for opening and closing salutations in formal correspondence in British English. In less formal English for example when writing to someone you know quite well the closing salutation may be Kind regards Best wishes or With very best wishes. You may find differences in American English and other varieties of English especially in the form of the closing salutation. In American English the less formal Yours truly or Truly yours are common. Opening salutation Status Closing salutation UK English Dear Mr X Dear Mrs X Dear Ms X Dear Sir Dear Madam Dear Sir Madam Married or unmarried male married female Married or unmarried female Male name unknown Female name unknown Name and gender unknown Yours sincerely Yours sincerely Yours sincerely Yours faithfully Yours faithfully Yours faithfully You should only use Mrs if you know a woman is married and you know they use their married name. 56 Complaints Task 5 Punctuation Read the letter of complaint below and insert punctuation and capitalise letters where appropriate. The first line of the address has been done for you as an example. Do not forget that modern correspondence uses minimal punctuation. If you would like to have an overview of punctuation turn to Appendix B page 158. Mr R Carey unit 7 travis .
