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Tham khảo tài liệu 'english for personal assistants - part 2', ngoại ngữ, kỹ năng viết tiếng anh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Contents 1 Communicating with clarity . 11 Writing clearly. 11 - Use short sentences . 11 - Sentence and meaning. 12 - Writing a good paragraph. 13 - Effective paragraphing and linking . 13 - Linking words expressions . 14 Telephoning in English . 15 - Leaving a voicemail . 15 2 Best-practice emails and working in multi-cultural teams . 21 Advantages of emails. 21 - Dos and don ts . 21 - Common abbreviations . 23 - Common email acronyms . 24 - Emoticons or Smilies . 25 - To email or not from your work computer. 25 - Giving negative feedback by email . 26 Working in multi-cultural teams. 26 - The Challenges of Multi-Cultural Teamwork . 27 Raising awareness of different communication styles. 28 3 Building business relationships. 32 Small Talk - Big Problem . 32 - Why make small talk at all . 33 - Be an active listener. 33 - Making small talk. 33 - Building on small talk . 34 - Safe topics to talk about . 35 - Use open questions when you make small talk . 36 - Active listening. 36 - Minimal responses . 37 - Helping a corporate visitor with problems. 38 - Writing an email to a new acquaintance - formality vs informality . 38 6 Contents 4 Delegating . 41 Know your team and the task requirements. 41 - Vocabulary . 42 Excellent communication skills . 43 - Expressions for getting something done. 43 - Sample sentences . 43 Empowering and ongoing support. 44 - Expressions for ongoing support . 45 - Organising a conference . 46 - Linking words and phrases Describing a process . 46 - Speaking in chunks of meaning . 49 5 Complaints. 50 Complaining by telephone. 50 - Key factors in complaining whilst maintaining the relationship . 52 Letters of complaint. 55 - Opening and closing salutations. 55 - Linking words and phrases for comparing and contrasting. 57 6 Proposals and reports . 58 Proposals . 58 - First and Foremost The concept. 58 - Know the target reader . 59 - Let s get writing . 60 - Title Page. 60 - Introductory paragraph. 60 - The main body of the proposal. 61 - The .
