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Smashwords Edition, License Notes Thank you for downloading this free eBook. Although this is a free book, it remains the copyrighted property of the author. As it is a business self-help book designed to help you and your organization improve it may not be used for commercial purposes such as reproduction for resale, translation, international or print distribution, or used for other commercial purposes such as training and consulting work without the express permission of the author. If you enjoyed this book, please encourage your friends and business associates to download their own copy at Smashwords.com. It is the author’s. | The Path Of Excellence WORLD CLASS LEADERSHIP By Bart Allen Berry Copyright 2012 Bart Allen Berry Smashwords Edition Smashwords Edition License Notes Thank you for downloading this free eBook. Although this is a free book it remains the copyrighted property of the author. As it is a business self-help book designed to help you and your organization improve it may not be used for commercial purposes such as reproduction for resale translation international or print distribution or used for other commercial purposes such as training and consulting work without the express permission of the author. If you enjoyed this book please encourage your friends and business associates to download their own copy at Smashwords.com. It is the author s motivation to share this organizational improvement resource with as many companies institutions and professionals as possible worldwide - so please do share the free version by directing others to the Smashwords site. You can discover other works by this author at Smashwords.com. Thank you for your support. TABLE OF CONTENTS Chapter1 What Does World Class Leadership Mean Chapter 2 The Ten World Class Values of Customer Satisfaction Chapter 3 The Customer-Supplier Relationship Chapter 4 The Organizational Audit of Customer Satisfaction Chapter 5 Values Priority Weighting Chapter 6 Your Strategic Plan to Move Up The Curve Chapter 7 World Class Leadership Self Assessment Chapter 8 My Personal World Class Leadership Improvement Plan Chapter 9 Leading A World Class Leadership Culture Chapter 10 The World Class Leadership Advantage Introduction Maybe for the first time here Excellence can be understood as a measureable methodology with a destination that can be understood as Becoming World Class . This is a business improvement book for everyone. Whether you are a small business large company head of a division run a department or are an individual employee who simply wants better results this book is for you. We re all feeling the .
