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The topic of business process outsourcing (BPO) has become controversial and the subject of a great deal of media attention over the past year. As an executive who has been using outsourcing as a business strategy for more than a decade, the recent upsurge in interest in the topic was unexpected. Perhaps the fact that 2004 is an election year has something to do with it. Or maybe, as the authors point out, the convergence of a number of social and technological factors has only recently made BPO an option for organizations of nearly any size
