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The regulations mandate that health plans provide enrollees with translated vital documents (for example, explanations of benefits) and ensure the availability of interpreter services at all points of patient contact, including clinical encounters (DrTango Inc. n.d.). Services must be provided at no cost to the enrollee. To guide the development of these services, plans must collect patient demographic data, including language information gathered through a patient survey. 3 Health plans also must monitor their language service programs to track plan and provider compli- ance. 4 Although providing some guidance on what elements the programs should include, the regulations gave health plans flexibility. | Health Professional 23 Mobility and Health I Systems Evidence from 17 European countries Edited by Matthias Wismar Claudia B. Maier Irene A. Glinos Gilles Dussault Josep Figueras -iiiiiiiiiSiiiiiiiiiii a I European Observatory on Health Systems and Policies HIAlTHmUlkMOSAl V 1 PROMe EUS EHMAXU l Y c J s PROGRAMMI Health Professional Mobility and Health Systems The European Observatory on Health Systems and Policies supports and promotes evidencebased health policy-making through comprehensive and rigorous analysis of health systems in Europe. It brings together a wide range of policy-makers academics and practitioners to analyse trends in health reform drawing on experience from across Europe to illuminate policy issues. The European Observatory on Health Systems and Policies is a partnership between the World Health Organization Regional Office for Europe the Governments of Belgium Finland Ireland the Netherlands Norway Slovenia Spain Sweden and the Veneto Region of Italy the European Commission the European Investment Bank the World Bank UNCAM French National Union of Health Insurance Funds the London School of Economics and Political Science and the London School of Hygiene Tropical .
