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Mặc dù thông tin cũng là một nguồn tài nguyên trong kinh doanh, nó là đáng giá để mô hình nó một cách riêng biệt bằng cách sử dụng các kỹ thuật sơ đồ lớp và đối tượng. Thông tin là những gì đi vào các hệ thống thông tin hỗ trợ doanh nghiệp, | Figure 4.15 Example of resource class diagram. Information Modeling Information modeling creates models of strategically important information in the business. Even though information is also a resource in the business it is worthwhile to model it separately using the techniques of class and object diagrams. The information is what goes into the information systems that support the business it has a very strategic value to the business. Information modeling is an early step in defining the information stored in an information system even though details such as database issues e.g. keys etc. should not be part of the business model. Such details are defined during the modeling of the software information system. The requirements of the information are governed by the business but sometimes the information available also governs the business. For example the information that the business has can create new opportunities for the business the more information a business can capture about its customer the more possibilities it has to adapt and configure its products and services. A very obvious example of this is an Internet business where numerous commerce sites attempt to learn as much as possible about its visitors and customers in order to customize their Web pages. There are also many examples of companies that have information that is not fully used or explored for the purposes of improving the business or customer relationships. Figure 4.16 is a class diagram that contains classes for the most important information resources in Sample Business Inc. Note that a business model can have classes for both Customer and Customer Information. The Customer class represents the actual customer the physical resource and how objects of that class behave and interact in the business processes. The Customer Information class represents the information about the customer which the business stores in an information system although a simple card file is also plausible . The .
