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This lab you will look at the output of one command the show techsupport command that combines several common and not so common commands to provide a snapshot of your device to help technical support deal with a difficult problem. | Lab 2.5.4 show tech-support Command SanJosel S0 0 S0 0 SanJose2 1 192.168.1.10 192.168.2.10 2 Objective This lab you will look at the output of one command the show techsupport command that combines several common and not so common commands to provide a snapshot of your device to help technical support deal with a difficult problem. Warning Some companies may have a problem with forwarding some of this information to anyone outside the company. Be aware that a company s Security Policies and their potential implications on your career must always be considered. It is not the purpose of this lab to have a position about conflicts between troubleshooting and security - just to warn you not get yourself jammed up over this. Scenario You have been fighting a problem with a device and you need to gather as much information as you think you might need to work with Cisco s support TAC personnel. Note The configuration file used for this lab will be used for other module 2 labs so please do not change any configuration settings. The configuration contains several components for testing purposes and is not intended to represent a good production configuration. If the lab is done in pairs each person can run the lab steps albeit each host may display slightly different results. It might be beneficial to coordinate your efforts and compare results. 1-12 Semester 8 Internetwork Troubleshooting v1.0 - Lab 2.5.4 Copyright 2001 Cisco Systems Inc. Step 1 Cable the lab as shown in the diagram. Load the configuration files Lab2-5-4-SanJose1Config.txt and Lab2-5-4- SanJose2Config.txt into the appropriate routers. Configure the workstations as follows Host 1 Host 2 IP Address 192.168.1.10 IP Address 192.168.2.10 Subnet mask 255.255.255.0 Subnet mask 255.255.255.0 Default Gateway 192.168.1.1 Default Gateway 192.168.2.1 Step 2 On either router type the show tech-support command and watch it scroll by. It can easily be over 10 pages long for a simple device. Scroll back and look over the
