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In this white paper, IDC describes the significant results of a recent survey on IT organizational performance of 1,200 teams managed by more than 400 IT managers. It describes the link between organizational performance and team skill and demonstrates the link between certification and performance in both general excellence and specific functional capability. | Global Headquarters 5 Speen Street Framingham MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Value of Certification Team Certification and Organizational Performance Sponsored by Microsoft Cushing Anderson Peter McStravick November 2006 IDC OPINION After years of building IT infrastructure to alternately enable new business models drive new revenue accelerate growth or reduce costs IT organizations are now striving for increased service excellence as the driver of IT policy. To meet this goal IT executives and their functional managers must examine the kinds of skills their teams require and where relevant seek to improve those skills. IDC believes S Team skill is directly responsible for organizational performance in several key IT functional areas. S Increasing the concentration of Microsoft-certified team members on a team directly impacts team performance. S The teams at the top tier of performance have between 40 and 55 of their teams certified on relevant Microsoft technologies and processes. This research demonstrates that for each new team member certified team performance increases. Every time. IN THIS WHITE PAPER In this white paper IDC describes the significant results of a recent survey on IT organizational performance of 1 200 teams managed by more than 400 IT managers. It describes the link between organizational performance and team skill and demonstrates the link between certification and performance in both general excellence and specific functional capability. SITUATION OVERVIEW IT Priorities Focus on Service Improvement A recent survey of more than 400 IT managers found a predominant theme in corporate IT strategy objectives IT strategy is intended to improve service delivery. With its role as a business enabler IT service delivery has transcended business transformation through accelerated change and even cost reduction as the motivation for many IT-related projects. This is an important shift that IT managers must respond to
