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Sách Measuring Customer Satisfaction

This Guide is designed to help vocational rehabilitation (VR) programs serving American Indians/Alaska Natives collect customer satisfaction data in culturally sensitive ways. While this Guide is written for VR program staff, it is intended to be useful to anyone interested in VR and related topics. So, when we say “you” in the Guide, we are referring to VR program staff but, by extension, we mean any reader. | Measuring Customer Satisfaction A Resource Guide for Vocational Rehabilitation Programs Serving American Indians and Alaska Natives Walter Hillabrant Ph.D. Judy Earp Funded by American Indian Rehabilitation Research and Training Center Northern Arizona University Institute for Human Development Arizona University Center on Disabilities Flagstaff AZ Measuring Customer Satisfaction A Resource Guide for Vocational Rehabilitation Programs Serving American Indians and Alaska Natives April 2003 Walter Hillabrant Ph.D. Judy Earp Support Services International Inc. Suite 506 8609 Second Avenue Silver Spring MD 20910 Funded by American Indian Rehabilitation Research and Training Center Northern Arizona University Institute for Human Development Arizona University Center on Disabilities Flagstaff AZ Acknowledgements We wish to express our gratitude and appreciation to Dr. Catherine Marshall and Priscilla Sanderson for the guidance and feedback provided during the development of this Guide. Appreciation is also extended to Dr. Rick Roessler for his editorial feedback and guidance. This manual is dedicated to the staff of Vocational Rehabilitation Programs and to the customers they .