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Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 2

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Part 2 of ebook "Front office: Procedures, social skills, yield and management" with the third important skill is selling. Hotels are almost always profit-making concerns, and it is the rooms which provide most of the profits. Front office staff who are not sales-orientated are not likely to be much use. This explains why we have devoted a section to the various ways In which staff can improve the 'yield'. |

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Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 1

Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 2

Ebook Front office operations and management: Part 1

Ebook Front office operations and management: Part 2

Ebook Hotel front office (Second edition): Part 1

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