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The Best Damn Windows Server 2003 Book Period- P97:The latest incarnation of Microsoft’s server product,Windows Server 2003, brings many new features and improvements that make the network administrator’s job easier.This chapter will briefly summarize what’s new in 2003 and introduce you to the four members of the Windows Server 2003 family: the Web Edition, the Standard Edition, the Enterprise Edition, and the Datacenter Edition. | 936 Chapter 27 Managing and Troubleshooting Terminal Services The request can be saved to a file. To create an invitation open Help and Support from the Windows Start menu. On the right side of the Help and Support Center utility click Remote Assistance under the Support heading. In the next screen click the Invite someone to help you link.You will then be able to select the method that you want to use in asking for assistance as shown in Figure 27.1. A request using Windows Messenger requires that Windows Messenger be installed and configured. A request using email requirest an email client be installed and configured though most users already have an email client installed. Figure 27.1 The Pick how you want to contact your assistant Screen in Remote Assistance Managing Open Invitations Sometimes you might want to know the names of users with whom you have active RA invitations open.You might want to cancel an invitation because you ve solved the problem or because you want someone else to help you. Help and Support Center provides a number of options for managing open invitations. To manage your active invitations follow these steps 1 Open the Help and Support utility from the Windows Start menu. 2 On the right side of the Help and Support Center screen click Remote Assistance under the Support heading. 3 On the following screen click the View Invitation Status X link.The X will be replaced on your screen by the number of invitations you have outstanding. 4 The next screen will show you a list of the invitations that are outstanding. The list consists of three columns Sent To Expiration Time and Status.The Sent To column contains the name of the person to whom you sent the Windows Message or e-mail. If you saved the request to a file this column will display the word Saved. The Expiration Time column will show the date and time that the invitation will expire. The Status column Managing and Troubleshooting Terminal Services Chapter 27 937 will show whether the .
