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Knowledge management system building blocks

This paper describes three building blocks of a technological Knowledge Management (KM) system that provides all relevant and practical means of supporting KM and thus differentiates itself from existing KM tools in goal and approach, as they usually deal with a limited range only. The three blocks described within this paper are: a virtual information pool, which utilizes Enterprise Application Integration (EAI), a single and central user interface providing ubiquitous access, and mechanisms to enrich the available data, essentially based on Artificial Intelligence and Data Mining techniques. | Knowledge Management System Building Blocks Georg Huttenegger Vienna University of Technology Austria georg@ist.org Abstract This paper describes three building blocks of a technological Knowledge Management KM system that provides all relevant and practical means of supporting KM and thus differentiates itself from existing KM tools in goal and approach as they usually deal with a limited range only. The three blocks described within this paper are a virtual information pool which utilizes Enterprise Application Integration EAI a single and central user interface providing ubiquitous access and mechanisms to enrich the available data essentially based on Artificial Intelligence and Data Mining techniques. Keywords Knowledge Management System Virtual Information Pool Ubiquitous Access Machine Learning Data Mining 1. Introduction Many experts define Knowledge Management Systems as IT systems that support KM activities and hence are generally concerned with enhancing competitiveness by the appropriate use of all available knowledge for further definitions of KM see Sveiby Sveiby 2001 . There are two main issues to be addressed by IT To provide users with access to as much relevant information in the most practical way possible and to capture as much information as feasible and add this to the available information. There are already a number of systems and technologies on hand which provide a great deal of functionality in a wide range of KM fields. For further information on existing systems tools see Alavi and Leidner Alavi 1999 or Alavi 2001 as well as Marwick Marwick 2001 . This paper proposes building blocks for an integrated system that provides as much functionality as possible within current IT constraints. The concept focuses on larger organizations that currently use diverse systems and beyond that is probably more suited for non-routine tasks such as project management software development or in general development of new products. Although a resulting .