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Chapter 14 - Communication. After reading this chapter, you should be able to answer the following questions: Understand the nature of communication and when it is effective, identify the major barriers to effective communication, discuss ways to improve communication with people at work. | Chapter 14 Communication Exploring Management Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-1 1 Chapter 14 Kayak.com’s chief technology officer Paul English bought a two-foot-tall elephant toy, Annabelle, for the conference room. This elephant can’t be ignored. “So often at work,” he says, “people have issues that they can’t resolve because they won’t talk about it.” Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-2 2 Learning Objectives Chapter 14 Understand the nature of communication and when it is effective. (14.1) Identify the major barriers to effective communication. (14.2) Discuss ways to improve communication with people at work. (14.3) Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-3 3 EFFECTIVE COMMUNICATION 14.1 Takeaway – answers to come Communication helps people build social capital. Communication is a process of sending and receiving messages with meanings attached. Communication is effective when the receiver understands the sender’s messages. Communication is efficient when it is delivered at low cost to the sender. Communication is persuasive when the receiver acts as the sender intends. Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-4 4 EFFECTIVE COMMUNICATION 14.1 Communication Social capital the capacity to attract support and help from others in order to get things done Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-5 5 EFFECTIVE COMMUNICATION 14.1 Communication Process Communication Process of sending and receiving messages with meanings attached Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-6 6 EFFECTIVE COMMUNICATION 14.1 Communication Process Figure 14.1 Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & | Chapter 14 Communication Exploring Management Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-1 1 Chapter 14 Kayak.com’s chief technology officer Paul English bought a two-foot-tall elephant toy, Annabelle, for the conference room. This elephant can’t be ignored. “So often at work,” he says, “people have issues that they can’t resolve because they won’t talk about it.” Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-2 2 Learning Objectives Chapter 14 Understand the nature of communication and when it is effective. (14.1) Identify the major barriers to effective communication. (14.2) Discuss ways to improve communication with people at work. (14.3) Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 14-3 3 EFFECTIVE COMMUNICATION 14.1 Takeaway – answers to come Communication helps people build social capital. Communication is a process
