TAILIEUCHUNG - Lecture Communication skill: Chapter 8 - Tracey Bretag, Joanna Crossman, Sarbari Bordia

Chapter 8 - Business document writing. On completion of this chapter students will know how to: write a formal business letter using the full block format; differentiate between letters of inquiry, letters of complaint, response letters and sales letters; recognise the features and purposes of communicating via email; construct a standard email; use a range of practices to ensure successful business email communication. | Chapter 8 Business document writing Learning objectives On completion of this chapter students will know how to: write a formal business letter using the full block format differentiate between letters of inquiry, letters of complaint, response letters and sales letters recognise the features and purposes of communicating via email construct a standard email use a range of practices to ensure successful business email communication. Business letters Business letters are written for many reasons: to initiate action to inform to request to persuade. Steps to a successful business letter To write a successful business letter follow these steps: Determine the purpose of your letter. Write a plan. Draft and redraft the letter. Edit and proofread. Qualities of a business letter A business letter should have the following six qualities: clarity concreteness completeness conviction conciseness courtesy. Standard components of a business letter The letterhead (sender’s .

• Kỹ năng giao tiếp
• Communication skill
• Lecture Communication skill
• Academic communication
• Professional communication
• Kỹ năng giao tiếp
• Business document writing
• Employment communication
• Intercultural communication
• Effective reading
• Methods of note taking
• Essay writing
• Academic conventions
• Improving your writing
• Writing genres
• Report writing
• Oral presentation skills
• Kỹ năng mềm
• soft skill
• quản lý thời gian
• kỹ năng làm việc nhóm
• TeamWork Skill
• Time Managerment Skill