TAILIEUCHUNG - Lecture Business communication: Developing leaders for a networked world: Chapter 8 - Peter W. Cardon

Chapter 8 - Routine messages. After completing this chapter, students will be able to: Describe how delivering routine messages impacts credibility, describe the process for developing routine business messages, construct routine business requests, compose routine sets of expectations,. | Chapter Eight Routine Messages Cover McGraw-Hill/Irwin Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. Learning Objectives Describe how delivering routine messages impacts credibility. Describe the process for developing routine business messages. Construct routine business requests. Compose routine sets of expectations. Construct routine sets of directions. Compose routine responses to inquiries. Learning Objectives Construct routine announcements. Compose routine claims. Construct routine appreciation messages. Compose apologies. Construct expressions of sympathy. Developing Routine Messages Developing routine messages quickly does not mean abandoning the writing process of planning, drafting, and reviewing . The Writing Process for Routine Messages Figure The Writing Process for Routine Messages Figure The Writing Process for Routine Messages Figure .

• Quản trị kinh doanh
• Business communication
• Networked world
• Interpersonal communication
• Business messages
• Routine messages
• Developing routine messages
• Business communication design
• Lecture Business communication design
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Industrial communication
• Lecture Business and industrial communication
• Subordinate communication
• Communication activities
• Lecture Business communication
• Communication skills
• Business communication process
• Communication networks
• Oral communication
• Text based visuals
• Business writing design
• Writing process
• Business writing style
• Business of reports
• Organizing reports
• Informational reports
• Communication technology
• Technology influence
• Selecting appropriate words
• Avoid discriminatory wording
• Writing good news
• Neutral messages
• Writing bad news messages
• Writing persuasive messages
• Email sales messages
• Writing reports
• Conventional outline form
• Writing short reports
• Forms of short reports
• Communicating orally
• Using voice input
• Application documents
• Print résumé
• Creating effective messages
• Communication design
• Select channels
• Administrative communication
• Business communication environment
• Communication process
• Business environment
• Corporate culture