TAILIEUCHUNG - Lecture Organizational behavior: Improving performance and commitment in the workplace (4/e): Chapter 8 – Colquitt, LePine, Wesson

Chapter 8 - Learning and decision making. After reading this chapter, you should be able to answer the following questions: What is learning, and how does it affect decision making? What types of knowledge can employees gain as they learn and build expertise? What are the methods by which employees learn in organizations?. | Learning and Decision Making Chapter 8 Learning Defined Permanent changes in an employee’s knowledge or skill that result from experience Employees learn two types of knowledge: Explicit - easy to communicate and teach Tacit - more difficult to communicate; gained with experience Methods of Learning How do employees learn? Reinforcement Methods of Learning Methods of Learning Methods of Learning How do employees learn? Reinforcement Observation Methods of Learning Methods of Learning Some people learn differently, as a function of the goals and activities that they prioritize Goal orientation Learning Performance-prove Performance-avoid Decision Making The process of generating and choosing from a set of alternatives to solve a problem. Learning has a significant impact on decision making Decision Making Identify the problem Is the problem recognized? Has it been dealt with before? Programmed Decisions Nonprogrammed Decisions (Intuition, “Gut feeling”) (Rational decision making model)

• Quản trị kinh doanh
• Organizational behavior
• Individual mechanisms
• Individual characteristics
• Group mechanisms
• Organizational mechanisms
• Decision making
• Lecture Organizational behavior
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Individual behavior
• Organizational context
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations