TAILIEUCHUNG - Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 11 - Kathryn Rentz, Paula Lentz

Chapter 11 - Preparing informative and influential business reports. Learning objectives of this chapter include: Write clear problem and purpose statements; list the factors involved in the problem; explain the common errors in interpreting data; organize information in outline form; turn an outline into a table of contents; write reports that are focused, objective, and interesting;. | Chapter 11: Preparing Informative and Influential Business Reports © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Write clear problem and purpose statements. List the factors involved in the problem. Explain the common errors in interpreting data. Organize information in outline form. Turn an outline into a table of contents. Write reports that are focused, objective, and interesting. Prepare reports collaboratively. 11- Chapter Overview An orderly and objective communication of factual information that serves a business purpose. 11- Definition of Report Conduct a preliminary investigation. Gather facts to better understand the problem. Study the company’s files and consult experts. Create a clear problem and purpose statement. The problem

• PR - Truyền thông
• Business communication
• Business messages
• Fundamentals of report writing
• Influential business reports
• Purpose statement
• Business communication design
• Lecture Business communication design
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Industrial communication
• Lecture Business and industrial communication
• Subordinate communication
• Communication activities
• Lecture Business communication
• Communication skills
• Business communication process
• Communication networks
• Oral communication
• Text based visuals
• Business writing design
• Writing process
• Business writing style
• Business of reports
• Organizing reports
• Informational reports
• Communication technology
• Technology influence
• Selecting appropriate words
• Avoid discriminatory wording
• Writing good news
• Neutral messages
• Writing bad news messages
• Writing persuasive messages
• Email sales messages
• Writing reports
• Conventional outline form
• Writing short reports
• Forms of short reports
• Communicating orally
• Using voice input
• Application documents
• Print résumé
• Creating effective messages
• Communication design
• Select channels
• Administrative communication
• Business communication environment
• Communication process
• Business environment
• Corporate culture