TAILIEUCHUNG - Spadab: AFP and VPS® Get Interest From Savings Banks Across Sweden

It is also important for banks to adopt a strategy to educate customers about their products and services, empower them to take the right financial decisions and get customers to recommend the bank’ s products and services to friends and family. This will enable banks to extend their reach to prospective customers. It is also critical that banks inform and educate customers about the transformation agenda. This is critical, especially in the event of a temporary service interruption, as the bank progresses on the transformation journey. In fact, a resourceful initiative would be to conduct a small but focused formal or. | Spadab AFP and VPS Get Interest From Savings Banks Across Sweden When you turn on the faucet you expect to get water. Plug in a lamp and you expect the bulb to light up every time. Right or wrong we take these things for granted. Today customers take one more thing for granted access to information. Few groups know this better than the banking industry where customers demand real-time answers to their financial questions. Gone are the days when a customer would accept We ll process your forms and send you a confirmation letter in a few weeks. Information technology makes it possible to provide information on demand and the customers know it. In 1962 a group of Swedish savings banks joined to solve a growing problem how to handle the increasing volume of bank transactions. The answer was a central data processing center for Sparbanken Sverige AB called Spadab. Today Spadab handles the data processing for 77 of the 91 savings banks in Sweden. Branch banks in Sweden send information to Spadab s data center over their SNA or LAN connections. With three IBM 9021s processing requests Spadab provides quick service for its member banks. Customers don t know or care about how fast transactions run on the network. To the customer the job is not done until the teller or loan officer actually hands over a piece of paper that documents the transaction. Spadab needed a way to send print quickly and reliably to any network printer in any of the remote savings banks. Printing at Spadab Thousands of Variables From its headquarters in Stockholm Spadab manages more than 5200 printers all across Sweden. Per Norburg a systems programmer in Spadab s production group is one of the people that makes sure all those printers stay busy regardless of where they are. We ve got about 4300 printers in the branch offices and the rest are here at headquarters Per says. Lots of those are older line printers but about 2000 are laser printers - mostly PCL. Most of the printers are connected to Spadab

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