TAILIEUCHUNG - TOTAL QUALITY MANAGEMENT AND SIX SIGMA

Total quality management, now a well known idea, is a philosophy of management for continuously improving the quality of products and processes. The idea is that the quality of products and processes is the responsibility of everyone who is involved with the development and/or use of the products or services. TQM involves management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. The common TQM practices are cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement. Six Sigma is a business management strategy which seeks to improve the quality of process outputs. | Total Quality Management and Six Sigma Edited by Tauseef Aized TOTAL QUALITY MANAGEMENT AND SIX SIGMA Edited by Tauseef Aized Total Quality Management and Six Sigma http 2559 Edited by Tauseef Aized Contributors Aleksandar Vujovic Zdravko Krivokapic Jelena Jovanovic Svante Lifvergren Bo Bergman Adela-Eliza Dumitrascu Anisor Nedelcu Erika Alves dos Santos Mithat Zeydan Gulhan Toga Johnson Olabode Adeoti Andrey Kostogryzov George Nistratov Andrey Nistratov Vidoje Moracanin Ching-Chow Yang Ayon Chakraborty Kay Chuan Tan Graham Cartwright John Oakland Published by InTech Janeza Trdine 9 51000 Rijeka Croatia Copyright 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution license which allows users to download copy and build upon published articles even for commercial purposes as long as the author and publisher are properly credited which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech authors have the right to republish it in whole or part in any publication of which they are the author and to make other personal use of the work. Any republication referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials instructions methods or ideas contained in the book. Publishing Process Manager Marina Jozipovic Typesetting InTech Prepress Novi Sad Cover InTech Design Team First published July 2012 Printed in Croatia A free online edition of this book is available at Additional hard copies can be obtained from orders@ Total

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