TAILIEUCHUNG - Defining Process-oriented Knowledge Management Strategies

Along which basic lines could an organization which plans to invest in knowledge management proceed? What general initiatives can be suggested for knowledge management? First, an array of knowledge management goals and strategies is presented taken from theoretical and empirical studies which are then related to each other in the light of what we call a strategic intervention into an organization’s way of handling knowledge. We then make the case for the integration of process orientation into a comprehensive multi-dimensional framework for knowledge management strategies. Process-oriented knowledge management initiatives are designed to provide employees with task-related knowledge in the organization’s operative business processes. We argue that with this | Knowledge and Process Management Volume 9 Number 2 pp 103–118 (2002) DOI: & Research Article Defining Process-oriented Knowledge Management Strategies Ronald Maier* and Ulrich Remus University of Regensburg, Germany Along which basic lines could an organization which plans to invest in knowledge management proceed? What general initiatives can be suggested for knowledge management? First, an array of knowledge management goals and strategies is presented taken from theoretical and empirical studies which are then related to each other in the light of what we call a strategic intervention into an organization’s way of handling knowledge. We then make the case for the integration of process orientation into a comprehensive multi-dimensional framework for knowledge management strategies. Process-oriented knowledge management initiatives are designed to provide employees with task-related knowledge in the organiza- tion’s operative business processes. We argue that with this framework the resulting process- oriented knowledge management strategies address the integration of the resource-based view of an organization — which is the main focus of knowledge management — with the market-oriented view — which is implicitly brought about by process orientation. Copyright # 2002 John Wiley & Sons, Ltd. INTRODUCTION activities implemented in organizations which often lack a strategic perspective. KM seems to Knowledge Management (KM) and Organizational ‘absorb’ all kinds of theoretical approaches as well Memory (OM) are concepts well known from as practical activities, measures and technologies organizational science and learning theory. Many without thorough consideration of their strategic approaches have been developed which claim to or business value. We hypothesize that an organi- guide organizations to use their common or shared zation should follow a complex KM strategy as memory in a more efficient way (for extensive part of a comprehensive business .

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