TAILIEUCHUNG - Customers satisfaction in utility sectors of public enterprises in Nepal

The purpose of this study is to examine the level of customer satisfaction in public enterprises of Nepal | Customers satisfaction in utility sectors of public enterprises in Nepal International Journal of Management IJM Volume 8 Issue 2 March April 2017 216 Article ID IJM_08_02_022 Available online at http ijm JType IJM amp VType 8 amp IType 2 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication CUSTOMERS SATISFACTION IN UTILITY SECTORS OF PUBLIC ENTERPRISES IN NEPAL Dr. Jitendra Prasad Upadhyay Associate Professor Nepal Commerce Campus T. U Nepal ABSTRACT Background - Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectations. The question is not how satisfied customers are but how emotionally attached they are to organization s products services and brands. Purpose The purpose of this study is to examine the level of customer satisfaction in public enterprises of Nepal Methodology Used Descriptive and analytical research designs have been used for the study. Primary data have been collected through the questionnaires using judgmental sampling from the three public enterprises of Nepal. Questionnaires have been developed in five scales and mean standard deviation and coefficient of variation have been used as tools. Cronbach s alpha test has been done to test the reliability of the data. Findings All the public enterprises have not been able to satisfy their customers. Key words Customer Satisfaction Cite this Article Dr. Jitendra Prasad Upadhyay Customers Satisfaction In Utility Sectors of Public Enterprises In Nepal. International Journal of Management 8 2 2017 pp. 209 216. http IJM JType IJM amp VType 8 amp IType 2 1. BACKGROUND A customer is an individual or business that purchases the goods or services produced by a business. Attracting customers is the primary goal of all organizations because it is the customer who creates demand for goods and services. No .

• Quản lý dự án
• Level of customer satisfaction
• Public enterprises of Nepal
• Cronbach’s alpha test
• Coefficient of variation
• Qualities of service and customer satisfaction
• Summary of PhD thesis
• Researching into the level
• Customer satisfaction
• Life insurance companies
• Set of criteria for satisfaction evaluation
• Improve customer satisfaction
• Customer satisfaction and customer loyalty
• Upgradation of the local economy
• Level of satisfaction
• Dimensions of service quality
• Proliferation of information
• Several quality factors and customer satisfaction
• Several quality factors
• Service of A Beauty Clinic
• Level of customer feeling appearing
• Analytic cross sectional study
• Quality of service
• Satisfaction level of customers
• General Insurance companies
• Higher level of satisfaction
• Achievement of organizational objectives
• Set of research questions
• Impact of financial literacy
• Overall customer satisfaction
• Country level financial literacy
• S&P Global Fin Lit Survey
• Service quality and customer satisfaction
• Research questions and objectives
• Familiar retail outlets
• Level of persons
• Indian retail industry
• Quality of services
• Private sector banks
• Public sector banks
• Well structured questionnaire