TAILIEUCHUNG - Lecture Exploring management - Chapter 15: Communication

After reading this chapter, you should be able to answer the following questions: Understand the nature of communication and when it is effective, identify the major barriers to effective communication, discuss ways to improve communication with people at work. | Chapter 15 Communication Exploring Management 1 Chapter 15 What is communication and when is it effective? What are the major barriers to effective communication? How can we improve communication with people at work? Communication is more important and complex and than most of us realize. 2 Effective Communication Communication is a process of sending and receiving messages with meanings attached Communication is effective when the receiver understands the sender’s messages Communication is efficient when it is delivered at a low cost to the sender Communication is persuasive when the receiver acts as the sender intends. There are a lot of ways to communicate. Whatever method is used, if the communicating parties truly understand each other, the method used is a good one. 3 EFFECTIVE COMMUNICATION Communication Process Communication Process of sending and receiving messages with meanings attached Managers communicate many different ways 4 EFFECTIVE COMMUNICATION Communication Process Students are probably familiar with the two-way communication process. Managers have the added challenge of communicating and soliciting feedback from a diverse group, and accuracy of communication is essential. 5 EFFECTIVE COMMUNICATION Communication Process Effective Communication Receiver must understand the sender’s message Efficient Communication Communication occurs at minimum cost Effective communication is very important for managers. Choosing the right medium for training employees or giving directives can make a big difference in how well the receiver understands the message. Cost includes time and effort in addition to expense. 6 EFFECTIVE COMMUNICATION Communication Process Persuasive communication Convincing others to accept, support and act on the message Credible communication Earns trust, respect and integrity Many persuasive communicators are not very credible. Students can probably contribute many examples, including Bernard Madoff, e-mail hoaxes and scams, .

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