TAILIEUCHUNG - Lecture Organizational behavior - Chapter 9: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What is involved in the decision-making process? What are the alternative decision-making models? What are key decision-making traps and issues? What can be done to stimulate creativity in decision making? | Chapter 9 Decision Making and Creativity You have to make good choices 1 Chapter 9 Study Questions What is involved in the decision-making process? What are the alternative decision-making models? What are key decision-making traps and issues? What can be done to stimulate creativity in decision making? Copyright © 2014 John Wiley & Sons, Inc. 9-2 2 What is involved in the decision-making process? Decision-making The process of choosing a course of action for dealing with a problem or opportunity. Copyright © 2014 John Wiley & Sons, Inc. 9-3 3 What is involved in the decision-making process? Steps in Decision Making Recognize and define the problem Identify and analyze alternative courses of action. Choose a preferred course of action Implement the preferred course of action Lack-of-participation error – occurs when important people are excluded from the decision-making process. Evaluate the results and follow-up as necessary. Copyright © 2014 John Wiley & Sons, Inc. 13-4 4 What is .

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• Organizational behavior
• Lecture Organizational behavior
• Individual behavior
• Organizational context
• Decision making
• Moral dilemma
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Conflict in organizations
• Negotiation in organizations