TAILIEUCHUNG - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 3 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 3 - Equal opportunity in the workplace. This chapter presents the following content: What is diversity? offices of equal opportunity and diversity, equal opportunity laws, developing cross-cultural interaction, increase personal awareness, managing cultural diversity in the workplace, establishing inclusion plans, managing diversity issues positively. | Chapter 3 Equal Opportunity in the Workplace What is Diversity? Offices of Equal Opportunity and Diversity Equal Opportunity Laws Developing Cross-Cultural Interaction Increase Personal Awareness Managing Cultural Diversity in the Workplace Establishing Inclusion Plans Managing Diversity Issues Positively Culture: Our values, the way we speak, behave, think, dress, religious beliefs, the music we like, our interactions, and the food we eat. Failure to understand these diversities can result in tension, poor performance and morale, and higher rates of turnover. Primary dimensions of diversity distinguishes individuals and groups: Culture Ethnic Group Race Religion Language Age Gender Physical Abilities Sexual Orientation Secondary dimensions of diversity are things that can change: Occupation Work Experience Education Income Marital Status By 2020 almost 1 in 3 Americans will have African, Asian, Latino, or Native American ancestry. Foodservice industries employ more .

• Du lịch
• The hospitality industry
• Human resources
• Equal opportunity
• Equal opportunity laws
• Increase personal awareness
• Managing cultural diversity
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management