TAILIEUCHUNG - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 2 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition), chapter 2 - The supervisor as leader. This chapter presents the following content: You and your people, the nature of leadership, choosing a leadership style. | Chapter Two The Supervisor as Leader You and Your People The Nature of Leadership Choosing a Leadership Style You and Your People Hotels and restaurants depend on large numbers of people to fill low wage jobs. Turnover rate for hourly workers in full-service restaurants can be 100% or more!!! The industry employs people from all ages and backgrounds however, most of them are from 18-34 (Generation X). Over 50% of the hospitality industry are women. Employees want more than just a paycheck. When jobs are plentiful, they can go elsewhere. The Nature of Leadership Being a leader can be defined as someone whom people follow voluntarily. Being a manager and a leader = being efficient and effective. Seven Steps for a Foundation of Leadership Development Invest time, resources, and money needed to create a culture that supports leadership development. Identify and communicate differences between management skills and leadership abilities within a company. Develop quantifiable .

• Du lịch
• The hospitality industry
• Human resources
• Leadership development
• Nature of leadership
• Leadership style
• Situational leadership
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management