TAILIEUCHUNG - Lecture Retailing in the 21st Century - Chapter 7: Hiring, managing, and legal responsibilities

This chapter presents the following content: Understanding the employer mind-set, finding qualified people, polishing interview techniques, conducting exit interviews, shopping for insurance, hiring attorneys and accountants, managing store security. | Ch. 7: Hiring, Managing and Legal Responsibilities Understanding the employer mind-set Finding qualified people Polishing interview techniques Conducting exit interviews Shopping for insurance Hiring attorneys and accountants Managing store security This is the overview of topics at the beginning of Chapter 7. Where To Find Employees Your employees’ recommendations Your customers’ referrals Networking in the community Internet job postings Job fairs Cause marketing (for charities, “good causes”) Government job services Your competitors (yes, it’s okay to “steal” people!) The authors say a smart store owner is always “recruiting” – just in case. Look for Employees With Good attitude Sales skills People skills Common sense Communication skills High motivation level Product knowledge “Promotability” What would YOU Leadership skills add to this list? What kinds of questions would you ask in a job interview to discern these traits and skills? When YOU are interviewed for a job, how many

• Quản trị kinh doanh
• Lecture Retailing
• Retailing in the 21st Century
• Business planning
• The retail industry
• Business structure
• Legal responsibilities
• Hiring attorneys
• The dynamic nature of retail
• Retail readiness
• The global marketplace
• Web site design
• Retailing management
• Lecture Retailing management
• Retailing strategy
• Merchandise management
• Store management
• Retail mix
• Types of retailers
• Customer buying behavior
• Stimulating need recognition
• Retail marketing strategy
• Financial strategy
• Retail locations
• Retail site location
• Human resource management
• Information systems
• Supply chain management
• Customer relationship management
• Managing merchandise assortments
• Merchandise planning
• Buying merchandise
• Setting retail prices
• Retail communication mix
• Managing the store
• Store layout
• Customer service
• Customer service strategies