TAILIEUCHUNG - Ebook The interpersonal communication book (14th edition): Part 2

Part 2 book “The interpersonal communication book” has contents: Conversational messages, interpersonal relationship stages, theories, and communication, interpersonal relationship types, interpersonal conflict and conflict management, interpersonal power and influence. | Chapter 8 Conversational Messages The need for conversation is universal. Chapter Objectives Chapter tOpiCs Describe the major principles that govern the conversation process. Principles of Conversation Define self-disclosure, its potential rewards and dangers, and the Conversational Disclosure guidelines for disclosing, responding to disclosures, and resisting the pressure to disclose. Identify and apply in your own communication, the guidelines Everyday Conversations for small talk, making introductions, excuses, and apologies, and giving and receiving compliments and advice. 213 214 Chapter 8 Conversation is an essential part of interpersonal communication and may be defined simply as informal social interaction (McLaughlin, 1984). Examining conversation provides an excellent opportunity to look at verbal and nonverbal messages as they’re used in day-to-day communications, and thus serves as a useful culmination for this second part of the text. This chapter explains the principles of conversation, one of the most important forms of conversation known as self-disclosure, and some of your everyday conversational situations (such as small talk and apologizing). Guidelines are offered throughout the chapter for making conversation more satisfying and more effective. Principles of Conversation Describe the major principles that govern the conversation process. Although conversation is an everyday process and one we seldom think about, it is, like most forms of communication, governed by several principles. The Principle of Process It’s convenient to divide the process of conversation into chunks or stages and to view each stage as requiring a choice about what you’ll say and how you’ll say it. Here we divide the sequence into five steps: opening, feedforward, business, feedback, and closing (see Figure ). These stages and the way people follow them vary depending on the personalities of

• Kỹ năng giao tiếp
• The interpersonal communication book
• Conversational messages
• Interpersonal relationship stages
• Conflict management
• Interpersonal power
• Interpersonal relationship types
• Foundations of interpersonal communication
• Interpersonal communication
• Verbal messages
• Interpersonal messages
• Interpersonal Power and Influence
• Nonverbal messages
• Listening in interpersonal communication
• Emotional messages