TAILIEUCHUNG - Lecture Operations management (11/e): Chapter 4 - William J. Stevenson

Chapter 4 entitled 'Product and service design' explains the strategic importance and identifies main objectives of product and service design. It discusses the importance of standardization; reviews importance of legal, ethical, and environmental issues, and lists characteristics of well-designed service systems. | Product and Service Design McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: Explain the strategic importance of product and service design Identify some key reasons for design or redesign Recognize the key questions of product and service design List some of the main sources of design ideas Discuss the importance of legal, ethical, and sustainability considerations in product and service design Explain the purpose and goal of life cycle assessment Explain the phrase “the 3 Rs” Briefly describe the phases in product design and development Name several key issues in manufacturing design Recognize several key issues in service design Name the phases in service design List the characteristics of well-designed service systems Assess some of the challenges of service design 4- Student Slides The essence of an organization is the goods and services it offers Every aspect of the organization is structured around them Product

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Process management
• Supply chain management
• Service design
• Life cycle assessment
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Management of quality
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production