TAILIEUCHUNG - Lecture Business communication design (2/e): Chapter 14 - Pamela A. Angell

Organizational change means modifying the way the company conducts business and performs work tasks. As an outgrowth of change, conflict is an event expressed through communication that motivates individuals or groups to behave in ways that suggest incompatible goals. Chapter 14 provides knowledge of the business of change and conflict. | 2/e P P T 14 The Business of Change and Conflict McGraw-Hill/Irwin The Business of Change What Does Change Mean? Change when an organization begins to transform the way work is accomplished—which means a breakdown of business as usual Who Carries the Flag of Change? Change makers people who facilitate the coordination of a change effort The Business of Change When change makers share ideas and plans, employees understand and can participate in change efforts. © Keith Brofsky/Getty Images The Business of Change Why Do Organizations Change? Competition Corporate mergers and acquisitions Changing consumer demands Globalization Technology Government regulations and policies Change of management The Business of Change Why Do Organizations Change? (continued) Globalization manufacture and sale of goods or services to multiple markets around the world What Happens When Organizations Change? Communication vacuums occur when employees perceive a void in which they are not given adequate .

• Quản trị kinh doanh
• Business communication design
• Business communication
• Lecture Business communication design
• Business of change
• Organizations change
• Communication conflicts
• Business writing design
• Writing process
• Business writing style
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Creating effective messages
• Communication design
• Select channels
• Visual design
• Designing messages
• Business of reports
• Organizing reports
• Informational reports
• Communicating intrapersonally
• Nonverbal communication
• Designing resumes
• Résumé formats
• Designing cover letters
• Employment interview
• Behavioral interviews
• Active listening
• Passive listening
• Casual listening
• Meaning in messages
• Contexts of meaning
• Vague message meanings
• Designing messages with words
• Building arguments
• Designing oral presentations
• Presentation skills
• Writing strategies
• Writing reports
• Organizational culture
• Deep organizational culture
• Observable culture
• Collaborative messages
• Interpersonal messages
• Communicating interpersonally