TAILIEUCHUNG - Lecture Business communication design (2/e): Chapter 8 - Pamela A. Angell

The topics discussed in Chapter 8 are business writing design. This chapter includes contents: The writing process, business writing style, designing memos and letters, writing collaboratively, designing e-mail messages. | 2/e P P T 8 Business Writing Design McGraw-Hill/Irwin Thinking through the Written Design Warren Buffet uses a clear and down-to-earth writing style that really engages readers of his Berkshire Hathaway’s annual report. © Eric Francis/Getty Images The Writing Process 1. Generating ideas and prewriting Freewriting process of writing all the message ideas that come into your mind nonstop without lifting your pen or pausing at the computer Listing composing a list of all the things that need to go into the document you plan to write Clustering determining the relationships among the ideas of a message The Writing Process FIGURE Clustering The Writing Process 2. Writing Gathering information Considering strategy Direct strategy states the message goal first Indirect strategy warms up the audience with information and goodwill before delivering the message goal The Writing Process 2. Writing (continued) Outlining and drafting Outline structured list of the information to be included in

• Quản trị kinh doanh
• Business communication design
• Business communication
• Lecture Business communication design
• Business writing design
• Writing process
• Business writing style
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Creating effective messages
• Communication design
• Select channels
• Visual design
• Designing messages
• Business of reports
• Organizing reports
• Informational reports
• Communicating intrapersonally
• Nonverbal communication
• Designing resumes
• Résumé formats
• Designing cover letters
• Employment interview
• Behavioral interviews
• Active listening
• Passive listening
• Casual listening
• Meaning in messages
• Contexts of meaning
• Vague message meanings
• Designing messages with words
• Building arguments
• Designing oral presentations
• Presentation skills
• Writing strategies
• Writing reports
• Organizational culture
• Deep organizational culture
• Observable culture
• Collaborative messages
• Interpersonal messages
• Communicating interpersonally