TAILIEUCHUNG - Lecture Business communication design (2/e): Chapter 4 - Pamela A. Angell

Chapter 4 - Listening: A silent hero. The following will be discussed in this chapter: Are you listening? Active listening in business, passive listening in business, listening liabilities. | 2/e P P T 4 Listening: A Silent Hero McGraw-Hill/Irwin Are You Listening? Some professionals spend most of their working day listening to customers. © Keith Brofsky/Getty Images Are You Listening? Is Anybody Really Listening? Hearing involuntary physiological process of receiving sound waves through receptors in the ear that transmit them to the brain Listening active process of selecting, attending to, interpreting, and remembering sounds What’s the Difference Between Hearing and Listening? Are You Listening? FIGURE Profile of Business Communication Skills Are You Listening? FIGURE Listening Active Listening in Business Active listening intrapersonal and interactive process in which we actively focus on, interpret, and respond verbally and nonverbally to messages Listening to Learn focusing on, interpreting, and remembering information Active Listening in Business Practice Listening to Learn Prepare yourself to listen actively Interpret message meaning & support memory .

• Quản trị kinh doanh
• Business communication design
• Business communication
• Lecture Business communication design
• Active listening
• Passive listening
• Casual listening
• Business writing design
• Writing process
• Business writing style
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Creating effective messages
• Communication design
• Select channels
• Visual design
• Designing messages
• Business of reports
• Organizing reports
• Informational reports
• Communicating intrapersonally
• Nonverbal communication
• Designing resumes
• Résumé formats
• Designing cover letters
• Employment interview
• Behavioral interviews
• Meaning in messages
• Contexts of meaning
• Vague message meanings
• Designing messages with words
• Building arguments
• Designing oral presentations
• Presentation skills
• Writing strategies
• Writing reports
• Organizational culture
• Deep organizational culture
• Observable culture
• Collaborative messages
• Interpersonal messages
• Communicating interpersonally