TAILIEUCHUNG - Lecture Business communication design (2/e): Chapter 1 - Pamela A. Angell

Chapter 1 - The basics. After you have mastered the material in this chapter, you will be able to: What is communication? Skills for 21st-century business, basic communication principles, how does communication work? Communicating intrapersonally, the intrapersonal and business communication connection. | 2/e P P T 1 The Basics McGraw-Hill/Irwin What Is Communication? Communication creating message meaning within a person and exchanging meaning between people Continuous process Various contexts Cultural symbols Spoken, nonverbal, and visual symbols Skills for 21st-Century Business Twenty-first-century business communicators need multiple communication skills. © Jon Feingersh/CORBIS Skills for 21st-Century Business 1. Intrapersonal or internal communication internal processing of messages Listening active mental and cognitive process of attending to and interpreting sounds Reading intrapersonal process of attending to and interpreting written language Skills for 21st-Century Business © C. Borland/ PhotoLink/ Getty Images FIGURE Intrapersonal Communication Skills for 21st-Century Business 2. Business communication design and exchange of messages between and among members to accomplish organizational goals 3. Interpersonal or external communication interaction between at least .

• Quản trị kinh doanh
• Business communication design
• Business communication
• Lecture Business communication design
• Communicating intrapersonally
• Nonverbal communication
• Business writing design
• Writing process
• Business writing style
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Creating effective messages
• Communication design
• Select channels
• Visual design
• Designing messages
• Business of reports
• Organizing reports
• Informational reports
• Designing resumes
• Résumé formats
• Designing cover letters
• Employment interview
• Behavioral interviews
• Active listening
• Passive listening
• Casual listening
• Meaning in messages
• Contexts of meaning
• Vague message meanings
• Designing messages with words
• Building arguments
• Designing oral presentations
• Presentation skills
• Writing strategies
• Writing reports
• Organizational culture
• Deep organizational culture
• Observable culture
• Collaborative messages
• Interpersonal messages
• Communicating interpersonally