TAILIEUCHUNG - Ebook Be My Guest Teacher's Book: English for the Hotel Industry

Be My Guest is for hotel employees at elementary and lower-intermediate levels who need English for their work. The course focuses on everyday communicative situations so that hotel employees can understand and respond to the needs and requests of hotel guests during their stay. | CAMBRIDGE UNIVERSITY PRESS Cambridge New York Melbourne Madrid Cape Town Singapore São Paulo Delhi Dubai Tokyo Cambridge University Press The Edinburgh Building Cambridge CB2 8RU UK Information on this title 9780521776882 Cambridge University Press 2002 This publication is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements no reproduction of any part may take place without the written permission of Cambridge University Press. First published 2002 8th printing 2009 Printed in the United Kingdom at the University Press Cambridge A catalogue record for this publication is available from the British Library ISBN 978-0-521-77688-2 Teacher s Book ISBN 978-0-521-77689-9 Student s Book ISBN 978-0-521-77687-5 Audio Cassette Set ISBN 978-0-521-77686-8 Audio CD Set Cambridge University Press has no responsibility for the persistence or accuracy of URLs for external or thứd-party internet websites referred to in this publication and does not guarantee that any content on such websites IS. or will remain accurate or appropriate. Information regarding prices travel timetables and other factual information given in this work are correct a the time of first printing but Cambridge University Press does not guarantee the accuracy of such information thereafter. Thanks 4 Introduction 5 1 Introductions 7 2 The check-in 11 3 The hotel bedroom 15 4 Bathroom porter 18 5 Services in the hotel 21 6 Location of facilities 25 7 Room services 29 8 Problems solutions 33 9 Taking bar orders 37 10 In the restaurant 1 41 11 In the restaurant 2 45 12 Places to visit 49 13 Enquiries 52 14 Using the phone 57 15 The check-out 61

• Tiếng Anh thương mại
• Be My Guest Teachers Book
• Tiếng Anh chuyên ngành kinh tế
• Tiếng Anh chuyên ngành
• Tiếng Anh du lịch
• Từ vựng tiếng Anh thương mại
• English for the Hotel Industry
• High season
• English for the Hotel
• English for the Tourist industry
• Types of accommodation
• Hotel facilities
• Staffing and internal organization
• Reservations and check in
• Hotel and restaurant services
• Ebook By my guest
• By my guest: English for the Hotel industry
• The check in hotel
• Bathroom and porter
• Services in the hotel
• Room services
• The check out hotel
• The hotel bedroom
• Location of facilities
• Taking bar orders
• Places to visit
• The check out
• Personal job file
• Describing tourist sight
• Presenting the hotel bill
• High season (Student's book)
• Dealing with complaints
• Off site services
• The business traveller
• Ebook English communication for your career
• English communication for your career: Hospitality
• The hotel industry
• Check in to a hotel
• Order room service
• Check out of a hotel
• Ebook Highly recommended 2
• Highly recommended 2
• English for the hotel and catering industry
• Dealing with incoming calls
• Customer information
• Taking reservations
• Dealing with booking enquiries
• Explaining travel options
• Ebook Highly recommended
• Highly recommended (Student's book)
• Taking phone calls
• Taking room reservations
• Taking restaurant bookings
• Serving in the bar
• Payment queries
• Preposition of time
• Adverbs of frequency
• Possessive adjectives
• Highly recommended (Teacher's book)
• Taking a food order
• Taking telephone requests
• Highly recommended (Workbook)
• Giving polite explanations
• Health and safety at work
• Giving directions indoors
• Giving directions outside
• Be My Guest Students Book
• Customers and colleagues
• The hotel and catering industry